Guest FAQs

Guest

FAQs

Search frequently asked questions about byFood.

About the Platform

How does byFood work?

Where does byFood currently operate?

How do you select your hosts?

Food Experiences

How can I see how much the experience will cost?

How do I find experiences that accommodate my dietary restrictions?

What if I have allergies?

How do I know the meeting location for the experience?

Can I contact my host?

Bookings

How do I book an experience?

What is an instant booking?

What is the difference between general and private bookings?

How do I know if my booking is confirmed?

Restaurant Reservations

What are the different types of reservations?

How can I reserve a restaurant?

Why are some restaurants reservations free and some are paid?

How can I find restaurants that are free to reserve?

Product Orders

Which countries does byFood ship to?

How do I order a product?

How can I cancel an order?

Is there an order cancellation fee?

I never received my order, what should I do?

The item I received is incorrect.

The item I received is damaged.

How long do I have to notify that there’s an issue with my order?

Payments

Which payment methods does byFood accept?

Which currencies does byFood accept?

Can I pay by cash?

Is my payment secure?

Cancellations & Refunds

Can I get a refund for a food experience?

Can I get a refund for a restaurant reservation?

How can I cancel a booking, reservation, or VIP Gourmet Concierge experience, and claim a refund?

I still haven't received my refund, what happened?

Account Settings

How do I create an account?

How can I reset my password?

What should I do if I forget my password?

How can I change my email address?

Food for Happiness

What is the Food for Happiness Project?

Where do I see the amount donated on my behalf?

How do I find out if the host contributes to the Food for Happiness Project?

How do I know that the money raised for Food for Happiness is used for the charitable project?

How do I find experiences that accommodate my dietary restrictions?

On the listing page, you may filter experiences based on dietary restriction. Select your dietary restriction and apply the filter to see all the experiences that fit your needs.

How do I know the meeting location for the experience?

The meeting location details will either be provided on the experience page under “Meeting Point and Meeting Time '' or the directions will be enclosed in the welcome email, if the host chooses to send one. You will also receive the host’s contact information in case of emergency.

How do I book an experience?

First, use the search bar and filters to find a specific experience. Then, select the date for the experience and number of participants. Add any additional notes, such as dietary restrictions, in the additional notes section. Then, make the payment. If the host has set the experience to “Instant Confirmation,” the booking will be confirmed automatically. If the host has set the experience to “Manual Confirmation,” the host will need to confirm or reject. You will likely receive a reply within one business day. After confirmation, you will receive the detailed meeting instructions and access info.

How do I know if my booking is confirmed?

To check if your booking has been confirmed, please log in, click on your profile image in the top right corner and select “Transactions.” Under “Experience Bookings,” you can see your booking summary and status. You can also check your email. If you have received a booking confirmation email, the booking has been confirmed.

Which payment methods does byFood accept?

ByFood currently accepts the following credit cards: AMEX, VISA, and Mastercard.

Is my payment secure?

In consideration of the safety of our guests’ personal information, we use Stripe, one of the most secure and widely-used payment companies in the world, as the payment gateway to ensure that your details are kept private. You can rest assured that your credit card, debit card, and other personal information are encrypted and safely stored.